1. Introduction

Welcome to Symifi. We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you visit our website or use our services, and tell you about your privacy rights and how the law protects you.

2. Important Information and Who We Are

Data Controller

Symifi is the controller and responsible for your personal data (referred to as "we", "us" or "our" in this Privacy Policy).

Contact Details

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: Email: support@symifi.com  

Changes to the Privacy Policy and Your Duty to Inform Us of Changes

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

3. The Data We Collect About You

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

4. How We Collect Your Data

We use different methods to collect data from and about you including through:

5. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

6. Disclosures of Your Personal Data

We may share your personal data with the parties set out below for the purposes set out in section 5:

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

10. No Fees Usually Required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

11. What We May Need from You

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

12. Right to Complain

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can complain to the appropriate data protection authority.

13. Third-Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

14. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete such information.

15. International Transfers

We share your personal data within the Symifi Group. This will involve transferring your data outside your country of residence. Whenever we transfer your personal data, we ensure it receives a similar degree of protection.

16. Changes to This Privacy Policy

We keep our privacy policy under regular review. This version was last updated on January 2, 2025. Historic versions can be obtained by contacting us.

17. Contact Us

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@symifi.com